Awesome customer service. Set themselves apart from other wireless stores by going out of their way to take care of their customers. Strongly recommend visiting this location if you're in the market of new service or switching carriers!
Super great service. I caught one guys name, Desmond, I think the other might have been Cody probably wrong though. Super honest and really helped out my friend who got her phone stolen. Seemed like cool dudes.
The customer service I received was probably the best I've ever seen in a mobile carrier store. I was helped by John and Desmond. The two of them helped me set up my service and pick out a phone that was the best for my budget. They were extremely quick at it too. I even came back the next day after they closed. After explaining to them that my mom's service had to be changed that day, they actually gladly accepted me into the store to get my mom's service and device set up. Now if this was all I had to day then they alone would definitely get 5 stars. I waited about a month before posting this review and unfortunately have had some issues since then. My phone calls do get dropped quite often and a lot of the time the call will go through but the other person can't hear me. I also completely lose my LTE signal quite a bit and it'll go down to just H. So while this store was unbeatable for customer service, the phones service itself isn't exactly what gets promised. Definitely check this store out though for a friendly environment and a very informative visit on your next phone and service consideration.
Megan and Desmond provided outstanding in-store customer service. They were both knowledgeable, helpful, patient, and courteous. I'm a very happy T-Mobile customer!
This is a wonderful store! Megan, John, and Gretchen were the most helpful employees I've ever had the pleasure to bring my problems to. They have resolved every issue I've had in a respectful and timely manner, all while treating me like a human being instead of just another face. They've shown me many different ways to save money on my monthly bill and have hooked me up with all sorts of deals. I'll always come back to this store instead of a corporate store, even if I'm hours away. Very premium customer service!
T Mobile is a US Electronics Store based in Muncie, Indiana. T Mobile is located at 424 E McGalliard Rd, Muncie, IN 47303, USA.
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