My husband has purchased thousands of dollars of equipment from these folks over the years, and called today to try and get information on a voltage adapter. Rather than receiving helpful council, the manager Jason was instead extremely rude, and upset that the equipment was not purchased from him. He did not offer any information other than "you need additional equipment (from him) and advice". Even though my husband teaches college level audio engineering, Jason was unwilling to hear out the actual complex issue. We will definitely be taking our future business elsewhere.
Since Jason would like to respond to my first review and call my husband and I a liar after I had given my honest review, I'd like to respond to him once again. In my first review, I was simply trying to help future customers from making the same mistakes in shopping at your store. However, since Jason would like to open that can of worms, I'd be happy to correct his misinformation and share more issues with his customers. 1) We have definitely spent well over $5,000 at your location over the past 5 years---it just might not be under our names. So, please don't call my husband a liar on social media unless you have your facts straight. My husband has done consulting & installation work for multiple churches & businesses in Muncie, Winchester and other cities where we purchased the equipment through YOUR location only BECAUSE of my husband's direct suggestions to these businesses he consulted for----and equipment was purchased under that business' name. We could have taken that money and gone anywhere---but he chose to shop with you guys! You weren't always the cheapest, but he still chose to shop there because he had a long relationship with you guys. As you can imagine that won't be happening any more!! 2) My husband initially called Sight and Sound because we thought they might be helpful enough to want to offer a little verbal advice over the phone because, heaven forbid, they do offer customer service, right? Plus we had shopped here for years, and thought it was a reliable place to call to receive friendly , helpful advice---we actually thought we could trust them! I guess we were very wrong! Unlike Jason, we actually don't know everything there is to know in the world about every piece of audio equipment and simply wanted to ask for a little help from someone who works in the business and might have an answer to our question. If Jason couldn't have helped us or didn't want to speak to my husband about a piece of equipment that wasn't purchased through him all he needed to do simply say he wasn't able to help us, say thanks for calling and hang up. No attitude necessary. If Jason had listened to him in the first place, he would have realized is was a much simpler issue. My husband did call another business AFTER speaking to Jason & got the problem resolved after about 15 minutes on the phone---with NO need to buy additional equipment. It was much simpler than Jason was making the problem to be once we found someone knowledgeable in this area. In fact this issue was easily resolved after a 2nd phone call and the current client is very happy and satisfied with his installation. 3) YES, Jason did call and leave a very long message on my husband's cell phone. It was an apology, but one that sounded more like he was upset that he was going to loose our business, NOT that he was sorry he wasn't able to actually help us. He also stated, "I saw the reviews you guys posted online, and yeah, I deserved that" Your prideful candor on Facebook/Google to make my husband appear as if he was clueless only adds to our reassurance that your apology was indeed not genuine; and you are only concerned with the money. Over the past few years we had heard of several unsatisfied friends/ family who had shopped with Sight and Sound, and honestly wasn't sure why. However, our recent experience with them has definitely shown how much their business has dropped off. I'm even more taken back by the "keyboard courage" vibe I seem to be getting from his response to my honest review. Very unprofessional. I am not a big reviewer here when it comes to this kind of stuff---so the fact that I feel so passionately to spend my time warning folks about this business should speak volumes! We would definitely advise you to shop elsewhere if you're seriously considering investing in a system/ equipment where you are going to need ANY kind of customer service or support! We are certain there is a better, local store that would be more deserving of your business & MUCH more helpful!!!
Something that is very nice is that you can rent certain instruments and equipment from them. I know that my ministry has benefited greatly from being able to rent from the store. It's A nice option to have when you don't have a chunk of money to throw at an instrument that you need for a very immediate purpose.
My "go to" guys for everything related to providing high quality sound and lighting. Their knowledgeable and friendly staff are always ready to help me choose the sound system and lighting I need to make my events a success! Reasonably priced and reliable, the breadth of equipment and expertise is second to none.
Best placer in town to get your music gear!! The staff is always super helpful and willing to go the extra mile to make sure you get exactly what you need. I recommend them highly!!!
This is a pretty good store for being in such a small town. A few other stores in some bigger cities have some more variety of options and styles, but the store will generally meet any music needs that you have for a small band or a church worship team, or just personal playing.
Sight And Sound Music Center is a US Electronics Store based in Muncie, Indiana. Sight And Sound Music Center is located at 900 W McGalliard Rd Suite A, Muncie, IN 47303, USA.
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