Dan Norton and his crew manage 30 units for me in and around Muncie. They do their best with what they have and have always been honest with me.
unprofessional management and staff, low quality run-down homes, money orientated with no care for residents. Do yourself a favor and live elsewhere.
My experience with this company has been horrid to say the least. I originally came upon their listing for a rental property on Zillow and was impressed by the new updates the home had to offer so I immediately called to schedule a showing, when calling to make an appointment to view the home I was put off from the beginning due to being asked for my phone number 6 times, but I was still interested in the home because of the photos I saw online so I processed in making the appointment. I arrived at the home 10 minutes prior to our scheduled time and within 5 minutes another car pulled up and asked if I was there to show them the home. It was at this point I realized they had double booked me for a showing and I am assuming this was done in an attempt to drum up the price of the rental and make us compete for a home. At 5 minutes past my appointment time, when I had not heard from them, I called and spoke to John to see why no one had arrived at the home yet and to find out the reason for the double booking, I was told in an unapologetic and non-caring way that it was common practice and "more convenient" for them and given no reason for the women's tardiness, I interpreted this as their time is more important than mine. I waited an additional 15 minutes and called again, making it 20 minutes past my scheduled appointment time and was now told that she had been here at our scheduled time but no one was there, this was a lie, I know this because I was 10 minutes early and the only other people to even drive by the home where the other people who came to view it. Another 5 minutes past and she finally arrives to show the home, in all she was 25 minutes late. Her attitude from the moment she stepped out of her car was arrogant and pompous, she made no attempt to apologize for making myself and the other couple wait 25 minutes, as if showing me this home was a waste of her time. This was also evident by the failure to call and let me know that she was running late for our scheduled time and her failure to notify me that I would be seeing the home with another couple. In addition to the horrendous customer service they completely misrepresented the home in the pictures they posted online. I was also scheduled to see two more homes with them for the next day and when they called to confirm I explained my feelings to them about the day prior and their only response was ok. They made no attempt to right their wrong or acknowledge my concerns. I do not believe my expectations were too high and I believe things could have been handled better if she had simply called to let me know she would be late and give me the opportunity to reschedule or to wait for her and by making me aware that Complete Property Care would be showing the house to multiple parties at the same time. Viewing a house in that way made me feel very awkward to say the least and I wasn't the only person to feel that way. My experience was so bad I will never do business with Complete Property Care.
Not very good at keeping up on maintenance and mowing the yard took them two years to fix my roof leak five years ago never fixed the damage to my kitchen now my roof is leaking again probably take them another two years to fix it too.
If your looking for a rental company who cares about their clients, keep looking this company is only after your money.
AVOID THEM AT ALL COSTS. Moved into disgusting conditions!!! Carpets not cleaned professionally as promised, appliances broken or falling apart, rodent and pest problems they are refusing to properly address. They try to take advantage of Ball State college students!
Complete Property Care Llc is a US Real Estate Agency based in Muncie, Indiana. Complete Property Care Llc is located at 501 W 6th St, Muncie, IN 47302, USA.
Please contact with Complete Property Care Llc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Complete Property Care Llc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Real Estate Agency in Muncie