Just before Thanksgiving, on a Friday, I scheduled to have my windshield replaced. It was set between 8-12 the following Tuesday. Tuesday morning about 9am the service tech calls and says he is in Anderson and has no idea why Muncie gave them the order but that they sent him the wrong parts and it would have to be replaced in the afternoon. He flipped the order back to Muncie and rescheduled for between 12-2pm. About 3pm the Muncie manager calls. His tech is preoccupied and will not be available so we reschedule. I am told that due to all the confusion, I would be the first order out. Around 9 am the service tech calls and says he will be there between 12-2. I said that I was supposed to be scheduled for the and he said that was not how it was turned into him. I went online and checked my order and it showed that I had been scheduled for anytime between 8am and 4pm. Just after 1pm on Wednesday the tech calls and says he is tied up on a job and we are looking at about 3pm. At almost 4 pm the tech calls again and says he is just finishing up but is over an hour away. He offered to come replace the windshield while he is off the clock but what he doesn't realise is that at this point I am off work, waiting at my desk. I have already missed multiple meetings and at that moment I was missing an event at my daughter's school. I rescheduled for 8am Friday. I asked multiple times if it would be done at 8 am because I had an important lunch meeting at 11am. Every response was " yes sir, we apologise for the inconvenience. Around 9am Friday morning the service tech calls and informs me that he is on his way to his first order and that because of the distance, will probably be to me somewhere between 2-3pm. I immediately cancelled my order. The only positive thing that came from all of this is that I had already paid and I was given a full refund. I honestly feel like if I had not paid in advance maybe the Muncie branch would have been more eager to provide better service.
Safelite Autoglass is a US Car Repair based in Muncie, Indiana. Safelite Autoglass is located at 1550 E McGalliard Rd, Muncie, IN 47303, USA.
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