Great job repairing my car.
As someone else said, I wish I could give 0 stars. I am from Ohio and was traveling home from Missouri when I was involved in an accident close to Muncie. My insurance company had my car towed to Muncie to be fixed. First, they had my car going on 2 months. The communication was abysmal. Calls were rarely returned and texts were never returned. This was to fix 1 door and some damage to the car down the side. When I got my car, the body work looked great. I had no qualms with that. Oh, almost forgot, they changed the ready date 3 times and the second time they did not tell me, but thankfully I thought to call ahead and was told it was not ready. This was an 8 hour round-trip for us from Ohio, so it would have been very unpleasant to have made that trip for nothing. As I said, the outside looked fine. When I got in the car, I was told the passenger door lock was not working but they thought it might have gotten wet in the process of detailing because, they said, "it was working fine before that." All that was a lie. Over the course of two days, I noticed my automatic headlights were not working, the lighted panel for the gearshifter was not working, the door lock was STILL not working. Then I noticed these deep grooves around the plate where the gearshifter was, all the way around it, and I noticed them on the stereo console as well. I called Gerber and told them I was very unhappy with the damage that was done to my car at their hands. Then I called my adjuster and my local insurance agent. Needless to say, that was December. It is now April and nothing has been resolved. The man I dealt with at Gerber flat out lied to me the last time telling me that the manager at Subaru was supposed to be handling things. I spoke to John at Subaru and he said that was a lie. Subaru gave me an estimate of $1100 to fix all the damage done to my car. After multiple e-mails, texts, and phone calls, I am still dealing with adjusters and my car is still not fixed. I would not let them fix my rusty wheelbarrow. HORRIBLE.
This place has nothing but great. They took real good care of my vehicle. They handled everything from insurance to car rental. They were precise and attention to detail on the repairs. You also cannot beat their warranty. I've seen the other reviews from here;but, my insurance convinced me to take it to them. Well, it was worth the time. Thank you Gerber.
Everyone here was extremely helpful and nice when trying to get everything figured out with some window and door damage due to a storm. My hometown is 3 hours away so I had no idea where to take my car and my insurance had actually suggested Gerber in Muncie. I was in a bit of a time crunch with needing to go home within a week of taking it in and not being able to take the rental home because I have a dog that can't be in a rental car. They kept me updated throughout the week on the status of my car as I received a text just about every day about the status. They made sure my car was ready for me by the time I would need it by to go home and my car is looking brand new! The two windows that were scratched up by shingles look spotless and the door is like brand new. My car honestly looks better than when I bought it a year and a half ago! They even made the outside AND inside of my car SPOTLESS! Overall, I'm extremely impressed with Gerber of Muncie and will definitely be recommending them to friends that may need car work done around Muncie.
So you keep the car 2 weeks and you can not go look at it for another week to determine if you can fix it and do nothing, not the kind of place I would take my car or recommend anyone else that there car.
Wish I could put zero stars....They are the worst company I have ever seen. They had the car for 2 week and could not even bother to go outside and look at the manufacture date to look up parts because they were so busy. After checking with them several times and them not doing anything on the car, I asked if it would be better to take the car elsewhere since they were not getting to our car. That said "That would be great and that would really help us out. What kind of repair service would be happy if you took your car someplace else.
Gerber Collision Glass is a US Car Repair based in Muncie, Indiana. Gerber Collision Glass is located at 1700 E McGalliard Rd, Muncie, IN 47303, USA.
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