UPDATE: Rick, the owner, has since called me and informed me that on the day this interaction happened he was having a bad day and that he is willing to pay to let me take the car to the shop of my choice. However, he was very rude with me following these statements concerning my negative online reviews about my experience with him. Regardless, my insurance is already involved so I will have to see where to go from here.
This place is terrible. I took my car in on March 6th to have the oil pressure sensor replaced. I had never used Automotive West before but had heard they were an alright place. They fixed my car up and I left. 10 minutes later they called me and said they forgot to put my undercarriage back on. So I had to return. I arrived and they quickly took my car to the back to put it on. It was odd because it took them like 15 minutes to just screw it back on. Eventually the old man that works in the front office came up to me and said "Don't hurt me, but I scratched your car." He took me to the back and showed me the damage. I was not mad, I just wanted him to make it right. He told me to go to Brooks Auto Body on Cornbread Rd. I stopped in there, however I had prior experience with Jones Body in Muncie so I decided I wanted to get a quote from them instead. So I did exactly that. They quoted me $593 to fix the damage because apparently you can't fix damage on a charger to the rear bumper cover unless you remove it from the vehicle. I took the estimate directly from Jones to Automotive West where their response to me took a turn for the worst. refuses to let me take it to my choice of body shop. He told me if I don't take it to where he tells me to take it to that he will not pay for the damage he did. The old man became very rude with me while I politely told him I wanted to take it to Jones Body and that I did not want to have it done at Brooks. He said "Brooks does me favors, and I do him favors. So it works out for the both of us." However, as far as I am concerned, it is legally my decision as to where I will have MY car repaired for the damage that HE did. He ended up walking away from me while I was talking and calling me "son" in a sentence he used as he did so. I am beyond frustrated and am gunning for them full fledged. Nobody damages my car and refuses to pay for it. I take too good of care of it for me to let that happen. My insurance has been notified and now there is an ongoing investigation for my claim. It is unfortunate that it had to come to this. BEWARE
Great service and even better prices. Would highly recommend to anyone
My advice would be to not go to this place. A friend of mine took his car here and they ended up scratching his vehicle and are refusing to pay for it unless he goes where they want him to. The law does not work that way. You cause the damage then you are responsible for rectifying the situation. The guy then got very disrespectful when discussing another place. The owner has the responsibility of being respectful to its customers especially to a customers property you damaged and also acting with integrity. To many mechanics out there taking advantage of customers and situations. The owner needs to make this right. Be careful where you go and definitely be careful with this place. I recommend not going here.
Very good with vehicles. Great people
Only place to get your car alignment done right
Automotive West Inc is a US Car Repair based in Muncie, Indiana. Automotive West Inc is located at 3816 W Kilgore Ave, Muncie, IN 47304, USA.
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