I've used Stoops for the last 15 years, always timely on oil changes. If I hadn't moved from the area, this is the only place I would purchase my veichles.
It was a pleasure dealing with Stoops in Muncie, Mr. Mark Petty was very professional, not a pushy saleman, has 30 years of experience, it shows! Very nice facility and far better deals than most everyone around. Would highly recommend doing business at Stoops !
Ever since I purchased my vehicle in November I have had so many issues with the vehicle and the service here. Too many to list and if I did list them the review would be so long nobody would read it. Pushy salesperson who refused to give me detailed info on financing until I signed paperwork, when I went to my bank for a loan gave me the incorrect total, then the sales mgr wouldn't honor the total he gave me so I ended paying $300 more out of pocket at the dealership, got my vehicle and low oil light comes on the day after I purchased it, low tires, cabin air filter needed replaced, wheel bearing went out on my way to work, now grinding noises from the back. A local mechanic who has helped me out for years showed me where the OTHER wheel bearing in the back is going out. The service department lies to you and tells you the car is fine when it is not. I regret buying from here. I had never purchased a vehicle from a dealership before this and this has been a terrible experience and I should have ran when I got the chance. So should you if you're reading this.
This company is not interested in building a lasting relationship with customers. After spending $16k my thanks was a half tank of fuel and no follow up. They needed additional items emailed to them after the sale and never responded after I sent them.
I've had good luck with there body shop. They fix the front of my mustang maybe better than how it come from Ford.
Stoops Automotive Group is a US Car Dealer based in Muncie, Indiana. Stoops Automotive Group is located at 4055 W Clara Ln, Muncie, IN 47304, USA.
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