I expressed that perhaps she could tell her manager that it is misleading to advertise on line a service that is only available during certain hours. She said..."YOU can call him". I again said I am asking for you to just pass along my comment. She again responded with "You can call him and talk to him yourself".In a service based industry the least she could have done is apologize for the inconvenience, and agreed to bring my comment to the manager, or offer to take my name and have him call me.
I ship lots of things out of here and I've never had one problem. Go in well before close and be polite, and you'll have no issues. I usually go in there with no idea of anything other than where my object is going. They take care of measuring, giving me price ranges to ship (some not even through UPS) and package most of my products. Never had one thing come up missing or broken, accidents happen though, luckily for me not yet.
I went in during the afternoon to have a document notarized. The initial transaction was completed efficiently. While there I mentioned that I would need additional forms notarized with my husband later in the evening and asked how long they would be available. They said they would be open until 7. When I came back just after 6 and asked for the notary the rude gal said they didn't have one. I explained that I had been in earlier and had specifically asked and that the website says they offer these services. She shrugged and said "no they usually go home by 5 and to just come back another time during the day". When my husband explained that he worked and couldn't get there during the day she didn't seem to care. I asked if she knew anywhere else that might have a notary after 5 she rudely said no. ( Good customer service would be to help your customer find an alternative for a service you advertise but can't provide).
To the management please insure that you update the listing time of your services and respond correctly when asked about availability.
Convenient, fast service for all of your UPS shipping needs. The store has knowledgeable employees who can help with packing and selecting the right shipment mode.
They do everything here. In addition to the UPS side of things, they also ship USPS and accept USPS packages! No more needing to go to the post office if this is close to your house. The people have been super helpful. The guy let me know of their services, and that they sell stamps...but didn't tell me their high cost.
I would give this place 5 stars, except they upcharge their stamps by 6¢ a piece! Unless you're in a pinch, DO NOT buy stamps here. Also, their boxes and shipping supplies is grossly overpriced. Again - it's cheaper at many other places. But, we've all got to make a profit, and that's how they want to do it.
I went in to see how much it would cost to ship a package and was quoted $25 for "3-day shipping" (really 4 days, because it would be dropped off on Monday, shipped Tuesday, and delivered Thursday). I let the woman helping me know that I would be going somewhere else to look for a better price and she got rather snarky with me. She said something to the effect of "You won't find a better price." I went to FedEx directly after this interaction and for the exact same package they charged me $15 for 2-day shipping (dropped off Monday, delivered Wednesday). I would like to see this UPS store have more competitive prices and polite employees.
The Ups Store is a US Finance company based in Muncie, Indiana. The Ups Store is located at 4319 W Clara Ln, Muncie, IN 47304, USA.
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